1. I need to hold the button during a flush as not enough water comes out
Answer: Lift the cistern lid up, double check the rods (white colour) attached to the flushing button. Usually the rods have not being adjusted to the right length which can cause less water consumption during a flush. Please adjust the rods to the right length and ensure the black short nuts have been tightened up to the top.
2. Water keeps leaking to the pan
Answer: Take the cistern lid off and check if the rods (white colour) are loose, or if the rods have been set up too long, which can cause the water to leak into the pan. To fix, please adjust the rods to the right length and tighten the black nuts up to the top.
3. The toilet seat is moving, or has twisted into the wrong position
Answer: Lift the seat up to expose the two buttons connecting the seat to the pan, or, for the Java Suite, the button is located in the middle seat. With the seat at a 90-degree angle, click both buttons at the same time and lift the whole seat off. Take the hinge covers off to expose the two screws. Reposition the seat and use a hand screwdriver to tighten both screws. Please note: DO NOT use an electric drill for risk of over tightening.
4. What product do I use to clean the toilet and how frequently?
Answer: We recommend using bleach, or standard cleaning chemicals, to clean the toilet pan on a weekly basis to remove, or avoid, yellow water marks.
5. The tank is taking a long time to fill with water between flushes
Answer : Take the cistern lid off and check the water inlet valve. If the water is taking too long to fill the tank, turn the mini-stopper off and loosen the flexible hose (which screws into the water inlet valve). Unscrew and remove the water inlet valve, check and clean the filter, then set it all back as normal.
6. Not enough water during a flush
Answer: In line with the regulations set by WELS, and Water Mark departments, all Australian standard parts have been default set up from the factory, so normally the water flushing consumption rate cannot be altered. If you feel the flushing consumption rate has weakened, please refer to Question 1.
7. Water is leaking from the cistern
Answer : All of Zumi Toilet Suites have been tested from the factory, including water testing and vacuum. If water is leaking from the tank (cistern) to the floor, please check if the water is leaking from the screw nuts. If yes, tighten the screws between the cistern and pan. If the water is leaking to the floor during a flush, please check the waste pipe cutting and ensure the pipe collar is sealed by the rubber. If the cutting is not at the right angle, or the length of the pipe is too short or long, this may also cause leakage.
8. Do we need to use the silicon during installation?
Answer : All of Zumi Toilet Suites have been water tested and QC checked. We do not suggest using any silicon during installation as this makes it easier for warranty service or replacing of parts. Silicon can be used for caulking the pan on the floor.
9. With the Zumi Java and Venus Concealed Cistern Suites, how do we access the system if something needs fixing?
Answer: All of Zumi’s concealed cisterns have been water tested and built as a one piece model with nowhere for water to leak from inside the cistern. Usually, the in-wall cisterns are the safest toilet products as, in the unlikely event of a water leak in the cistern, the water will leak into the pan. All of the Zumi cistern parts can be replaced and fixed through the flushing plate, if required.
10. Warranty claim
Answer : Zumi Bathware provide a 15-year ceramic warranty of our products with parts free replacement. All warranty claims will be processed if the product is deemed faulty. Please ensure the installation process was been completed correctly before a warranty claim is submitted. If not, a service call-out fee will be charged, on top of the warranty claim, if installation is deemed to have been faulty. Zumi Bathware supplies products and warranty services Australia wide.